1. Introduction
This Privacy Policy explains how Hubei Sheenway Power Equipment Co., Ltd. collects and protects your personal information when you use our website, especially our contact and inquiry forms.
2. Information We Collect
Personal Information
When you use our inquiry form, we collect:
- Contact Information: Name, work email address, optional WhatsApp or phone number, company, and country or region.
- Inquiry Details: Product interests, inquiry type, and the project requirements or message you provide.
- Inquiry Source Information: The page used to submit the inquiry, referring page, and campaign parameters such as UTM source, medium, and campaign when present.
We use Cloudflare Turnstile to protect the form from automated abuse. We do not store the Turnstile token, your raw IP address, or your browser User-Agent in our inquiry database.
3. How We Use Your Information
We use your information solely for the following purposes:
- To respond to your product inquiries and provide technical support.
- To communicate with you regarding quotes and engineering solutions.
- To understand which pages and campaigns generate legitimate business inquiries.
- To comply with legal obligations and protect our business rights.
4. Storage and Retention
Inquiry information is processed by Cloudflare Workers and stored in Cloudflare D1. We retain inquiry records for up to 24 months from submission and delete expired records automatically. We take reasonable technical measures to protect submitted information from unauthorized access, but no internet transmission is completely secure.
5. Your Rights
You may request access to, correction of, or deletion of the personal information you submitted through our inquiry form by contacting us at the email address below.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: info@sheenwaypower.com
- Address: Jingshan Economic and Technological Development Zone, Jingmen, Hubei, China.